Privacy And Cancellation Policy

Cancellation policy for Sport and Spinal Physiotherapy

As a new patient we would appreciate it if you would take a couple of moments to read the following...

1. Due to the busy nature of this clinic, patients are kindly requested to give 24 hours’ notice of cancellation. Failure to do so will result in the full cost of treatment being charged for the missed appointment unless the slot can be allocated to another patient at short notice.

2. For those of you that are self-funding patients you will be required to pay for your physiotherapy session at the time of your appointment. We are not able to invoice patients at the end of a course of treatment.

3. For those patients that are using private medical insurance, you must have your physiotherapy pre-authorised. Please bring your insurance details along with you to your first appointment. If for any reason your insurance company fail to pay for any of your treatment, it will be your responsibility to cover any outstanding payments.

Privacy policy for Sport and Spinal Physiotherapy

This policy is issued by Sport and Spinal Physio and sets out how Sport and Spinal physiotherapy uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. Identifiable information will only be used in accordance with our privacy policy. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

In most circumstances You have the right to request access, correction or deletion of any "personal data" that is held about you. If any of the information you have provided changes, please let us know. To request a copy or delete your "personal data", please contact Elizabeth Atha at Sport and Spinal Physio Ltd, Northern Ballet, 2 St Cecilia Street, Leeds LS2 7PA or email Liz Atha at office@sportandspinalphysio.co.uk.

Your "personal data" may be processed for a variety of purposes in the course of running our business and offering our service to you. We will always process personal data in an appropriate and lawful manner in line with relevant data protection principles.

The basis on which we process your personal data is that it is necessary for the purpose of medical diagnosis and the provision of health care treatment. We may also process your none sensitive personal data in the pursuance of our "legitimate interests".

We will always consider your interests, rights and freedoms when processing data as required by law.

We will not distribute your personal information to a third party unless we are required by law to do so or if it is necessary as part of our provision of service to you.

We may collect "personal data" about you either through reception at the Northern Ballet, by phone, email or direct contact with the physiotherapist, which includes and is not limited to;

• Name, DOB, job title
• Contact info inc. phone number, address and email address
• Demographic and medical questionnaire info
• Outcome data, customer satisfaction data and measures for audit
• Details of appointments and financial transactions
• Medical/physiotherapy notes

Paper versions are stored securely within a locked filing cabinet at Sport and Spinal Physiotherapy.

How long do we hold your information

• Medical notes and reports are held for 8 years after your last attendance. This is a legal requirement and these notes cannot be deleted until this time has expired.
• Email communications are only stored if they contain medical or treatment information or complaints for 8 years.

All other forms of "personal data" will be kept no longer than necessary. If your data is no longer required it will be destroyed. Some factors which will affect how long we retain your personal data include your continued services.

What we do with the information we have

• All the information you provide is stored on secured servers
• Appointments are processed through a third party, The Northern Ballet.
• Medical reports are only sent with explicit signed consent. These are either sent by fax, post or are secure and password protected.
• We may use your email to obtain customer satisfaction data for audit purposes. We do not use your details or provide them to 3rd parties for direct marketing.
• We may use your email address for sending exercises to you
• We will use a home telephone number if we have your consent to do so.

If you have any questions, complaints or concerns regarding how we handle your "personal data" you can contact Elizabeth Atha at office@sportandspinalphysio.co.uk

If you are not satisfied with our response or believe our processing of your personal data is in breach of any applicable laws, you can complain to your local supervisory authority.

If you would like to read a full copy of our Privacy Policy, ask at reception and they will provide you with a copy to read.